We accept returns for any product providing the claim is made within 7 days of receipt of the good. The good must then be returned within the next 14 days.
Returns are not accepted for our commercial customers.
Returns are not accepted for Bespoke orders, where products have been altered to the client’s requirements.
Items must be returned in the condition they were sold, i.e. unused and unaltered.
Once a return has been accepted, a refund will be made within the next 30 days.
The return postage is at the customer’s expense. The return postage fee (with a maximum value of US$10) will only be reimbursed if the item clearly does not match its product description on the sales platform through which it was purchased (www.solarisbali.com). In such cases, the customer must provide us with a copy of the postage receipt.
We will offer to replace any item possessing a functional fault, provided we are informed of the fault within 30 days of the item’s delivery. This applies to all products except light bulbs, for which customers must contact us within 60 days of its delivery. The item must then be returned within the next 14 days, after which it will be tested to confirm the presence of the reported fault. We will reimburse up to US$10 postage for the return of any faulty item, and the customer must provide us with a copy of the postage receipt.