INSTALLATION

All fixed lighting should be installed by an insured professional. You should make sure that all electrical connections are installed in a manor that meets Part P criteria.

We do not include any fixing screws as the installation of our items is subject to the environment in which it is installed. You should make sure that all items are installed in a secure manor suitable to the use and weight of the item.

We will not be liable for any form of damage caused through the use or installation of our products, and under no circumstance will we pay by way of compensation any amount above that which was paid to us by the customer.

PRODUCT SPECIFICATIONS

None of our lighting is IP rated and as such should only be used in dry dust free environments.

All our lighting is CE certified.

We cannot guarantee our lighting meets the safety and operational requirements of any country outside the UK. As such, any lighting sold to customers outside the UK should be checked by someone familiar with local safety and operational requirements. Please see our Delivery and Returns pages for more information.

PAYMENT

Payments made through the website can be made via Wire Transfer. For other payments options will be available soon.

INVOICE & PROFORMA’S

We ask all customers pay by way of proforma until a regular trading history is built up. At which point we may be willing to offer invoicing terms.

All consultancy work is by way of 30day invoice on completion of the work. A deposit may be required depending on the scale and credit worthiness of the client.

DELIVERY

Every care is taken by our experienced freight team to make sure your purchases arrive safely and on time.

Items are carefully hand packed in double-wall corrugated boxes to ensure their safety in transit.

All items shipped are insured by our courier, for the unlikely event that any damage might occur. If your item arrives damaged please let one of our team know as soon as possible. Please do not dispose of packing material as it may be required during the insurance claim.

Standard LOCAL shipment is 1-3 working days

Overseas Shipment is 2-5 working days

Orders are processed Monday to Friday up until 3 pm (GMT +8). After which all orders are processed the following day.

INTERNATIONAL SHIPMENT

We do ship internationally but due to the vast array of fees you will need to email us with your order for a shipping quote.

We do not take any responsibility for import VAT.

We will zero rate vat for orders outside of the EU or for our EU vat registered customers. You will however need to supply us with a valid vat number before dispatch.

For all information regarding the return of unwanted or damaged items please see our Returns page.

FAILED DELIVERIES

A US$35 admin fee is applicable for all deliveries that are returned to us due to the fault of the buyer. Reasons include, but are not limited to, an incorrect delivery address given and at least 2 failed delivery attempts by our courier.

When payment is made through Wire Transfer, we will use the delivery address given to us from invoice, unless otherwise notified by email within 2 hours of the purchase.

In the event of a failed delivery, an additional redelivery charge is also applicable. This price will be charged at the true value of the delivery service and may be higher than the original delivery price charged.

RETURNS

We accept returns for any product providing the claim is made within 7 days of receipt of the good. The good must then be returned within the next 14 days.

Returns are not accepted for our commercial customers.

Returns are not accepted for Bespoke orders, where products have been altered to the client’s requirements.

Items must be returned in the condition they were sold, i.e. unused and unaltered.

Once a return has been accepted, a refund will be made within the next 30 days.

The return postage is at the customer’s expense. The return postage fee (with a maximum value of US$10) will only be reimbursed if the item clearly does not match its product description on the sales platform through which it was purchased (www.solarisbali.com). In such cases, the customer must provide us with a copy of the postage receipt.

We will offer to replace any item possessing a functional fault, provided we are informed of the fault within 30 days of the item’s delivery. This applies to all products except light bulbs, for which customers must contact us within 60 days of its delivery. The item must then be returned within the next 14 days, after which it will be tested to confirm the presence of the reported fault. We will reimburse up to US$10 postage for the return of any faulty item, and the customer must provide us with a copy of the postage receipt.

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